Making an appointment at The Hill
You can book an appointment with a doctor or nurse at The Hill every day.
Appointments are available every day, 8am-8pm, including bank holidays.
Outside of these times you will need to call NHS 111.
Remember that if you have an urgent healthcare issue, you don’t need to wait for an appointment – you don’t even need to be registered with us. Simply turn up to our walk-in service and wait to be seen.
If you would like to register with us, you can download our guide to becoming a registered patient.
Make or cancel appointments online
If you wish to make appointments online, please ask at reception where you will be given a unique username and password.
Use our online booking system to book or cancel an appointment with your doctor or nurse online, 24 hours a day.
You can also download a free mobile app for this service for both Android and Apple phones and tablets.
Appointment reminders and results the easy way
We offer a free texting service. If you would like to use this service, please ensure that our reception staff have your up-to-date mobile number.
Ask a doctor a question
If you just have a question or two, but don’t need to come in for an appointment, our doctors offer telephone consultations. If you would like to arrange to speak to a doctor or nurse over the telephone, call us between 8am–12pm and our reception staff will take your details and ensure that a doctor or nurse calls you back when they are available.
We’ll come to you if you’re housebound
We offer home visits for housebound or very ill or elderly patients only. Non-urgent home visits can be arranged with your doctor with a few days’ notice. Urgent visits will be done as quickly as possible, but your preferred doctor may not be available. Please call before 10am if you wish to make a home visit appointment. If you call after 6.30pm your home visit will be undertaken by the local out-of-hours service.
No longer need your appointment?
Patients can help us to ensure we can offer more appointments by cancelling your appointment with the doctors' surgery, this appointment can then be offered to another patient making more appointments available right now, over 100 pre-arranged appointments are being missed by our patients every month As you can imagine, this is having a big impact on our ability to see patients who really need our help.
Please let us know if you no longer need your appointment. This will enable us to re-allocate the time to someone who needs it.
Please note that if you fail to turn up to three or more pre-arranged appointments you may be taken off our doctors' surgery list.
Helping us to improve
We have a formal complaints procedure in place to enable us to put right those issues where we haven’t met your expectations and ensure such things don’t happen again. We aim to investigate and resolve problems as quickly as possible, so if you have a complaint about any of our services, please contact us as soon as you can. You can find out more about the process in our guide to making a complaint.