The Hill General Practice and Urgent Care Centre
The Hill General Practice and Urgent Care Centre

Ordering Prescriptions at The Hill

We have recently made a helpful change to our processes to make it easier to order repeat prescriptions.

As well as still being able to submit a written prescription request to our reception team, if you have online access, you can now use the secure website. This is also the website you can use to book appointments online.

Ordering prescriptions online – what you need to do

  • If you have not already done so, you will need to contact the reception to request access to the online service
  • Our reception staff will give you your username and password, which you will need to activate and use the service. Please note that, due to security reasons, these details can only be given to you in person – not over the phone or via email

Once you have access to the service you can order your prescriptions online.

Please allow 48 hours for your request to be processed. If you have requested your medication to be sent to a pharmacy, please contact them directly to see if it is ready.

How to order repeat prescriptions

You will need to submit a written prescription request to our reception team.

Please allow 48 hours for your request to be processed. If you have requested your medication to be sent to a pharmacy, please contact them directly to see if it is ready.

Unused medications

We must abide by new national guidelines to prevent wastage of unused medications. As a result we can now only give a maximum of 56 days of medication on one prescription.

We understand that this may be inconvenient to you and in some cases be more costly, however, it’s worth noting that many other practices will only offer 28 days of medication at any one time.

Remember to check the review date at the bottom of your repeat medication list. If this date has expired, you will need an appointment with your doctor before any further medication can be issued.

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