Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- phone us on 0121 203 1099, Monday to Friday from 8am to 8pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 7:30pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- use our online booking system to book or cancel an appointment with your doctor or nurse online, 24 hours a day.
- phone us on 0121 203 1099, Monday to Friday from 8am to 8pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 8pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Patient Access
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use our online booking system
- phone us on 0121 203 1099, Monday to Friday from 8am to 8pm
- reply CANCEL to your appointment reminder text message
No longer need your appointment?
Patients can help us to ensure we can offer more appointments by cancelling your appointment with the doctors’ surgery, this appointment can then be offered to another patient making more appointments available right now, over 100 pre-arranged appointments are being missed by our patients every month As you can imagine, this is having a big impact on our ability to see patients who really need our help.
Please let us know if you no longer need your appointment. This will enable us to re-allocate the time to someone who needs it.
Please note that if you fail to turn up to three or more pre-arranged appointments you may be taken off our doctors’ surgery list.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Ask a doctor a question
If you just have a question or two, but don’t need to come in for an appointment, our doctors offer telephone consultations. If you would like to arrange to speak to a doctor or nurse over the telephone, call us between 8am–12pm and our reception staff will take your details and ensure that a doctor or nurse calls you back when they are available.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
We offer home visits for housebound or very ill or elderly patients only. Non-urgent home visits can be arranged with your doctor with a few days’ notice. Urgent visits will be done as quickly as possible, but your preferred doctor may not be available. Please call at 8am if you wish to speak to a doctor regarding a home visit appointment. If you call after 6.30pm your home visit will be undertaken by the local out-of-hours service.