Ordering repeat prescriptions
Patient Access
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using our online prescription system
- You will need to submit a written prescription request to our reception team
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
We do not take repeat prescription requests over the phone or email.
If you have not already done so, you will need to contact the reception to request access to the online service
Our reception staff will give you your username and password, which you will need to activate and use the service. Please note that, due to security reasons, these details can only be given to you in person – not over the phone or via email
Once you have access to the service you can order your prescriptions online.
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
We must abide by new national guidelines to prevent wastage of unused medications. As a result we can now only give a maximum of 56 days of medication on one prescription.
We understand that this may be inconvenient to you and in some cases be more costly, however, it’s worth noting that many other practices will only offer 28 days of medication at any one time.
Remember to check the review date at the bottom of your repeat medication list. If this date has expired, you will need an appointment with your doctor before any further medication can be issued.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.